I specialize in enterprise IT support - handling everything from L1 helpdesk and hardware troubleshooting to managing ERP and POS systems. I'm passionate about ensuring seamless operations and applying technology to create efficient, scalable solutions.
Having recently completed my Bachelor of Science Honours in Information Technology at SLIIT, I consistently bridge the gap between my academic foundation and hands-on professional environments.
With strong problem-solving and analytical skills, I focus on minimizing system downtime, enhancing stability, and ensuring strict data accuracy and security protocols.
ERP & POS administration, system installation & configuration, network setup and maintenance, CCTV security systems, and hardware troubleshooting.
QuickBooks, Power Automate, Power BI, AnyDesk, 3CX, Microsoft Teams, Jira, and Microsoft Office Suite.
Python, React Native, MERN Stack, Android Studio, cloud fundamentals, and data processing workflows.
Process optimization, data accuracy, technical troubleshooting, analytical thinking, time management, and enterprise adaptability.
Deploying workstations, diagnosing hardware issues, and providing L1 helpdesk support to ensure zero operational downtime for enterprise teams.
Managing complex ERP and POS ecosystems, integrating operational platforms, and maintaining secure network and CCTV configurations.
Building asynchronous ML prediction layers and data access structures using Python, MongoDB, and robust API endpoints for scalable products.
Provide primary L1 technical support for staff, resolving daily software, hardware, and account access issues. Set up and deploy new computers, handling clean OS installations, formatting, and essential software configuration. Diagnose and fix issues with standard IT equipment, including dual-monitor setups and peripherals.
Managed and configured ERP and POS software, handling data integration with operational platforms. Delivered IT support across multiple branch outlets to resolve day-to-day technical disruptions. Improved technical processes and workflows to minimize system downtime and enhance overall stability.
Processed and validated datasets to ensure accuracy and compliance with organizational standards. Performed routine checks to maintain data consistency across databases. Collaborated with teams to streamline processing workflows while maintaining strict security protocols.
Scalable software solutions, from IoT agricultural platforms to robust backend orchestration and full-stack web applications.
Developed an intelligent, affordable platform for greenhouse rose farming. I architected the Centralized Stress Prediction & Energy Optimization System, which utilizes LoRa-connected IoT sensors to monitor environmental conditions. Applied machine learning to predict stress levels, generating actionable energy-saving recommendations for lighting, misting, and ventilation via an offline-syncing dashboard.
Created a comprehensive digital ecosystem to optimize municipal electronic waste collection. Co-developed a React Native mobile app for location-based pickup requests, engineered a Collector Dashboard integrated with map APIs, and built a centralized React.js Admin Dashboard. The system is powered by a secure Node.js, Express, and SQLite backend with JWT authentication.
A revolutionary MERN Stack application transforming automotive services. This comprehensive system centralizes user and vehicle data, streamlines service reservations, and features an online shop for genuine products, significantly enhancing operational efficiency and customer experience in the auto industry.
A secure and efficient online auction platform providing users with an intuitive interface to participate in bidding. Engineered using a robust Java and Tomcat backend with a MySQL database, paired with a responsive Bootstrap CSS frontend.
A comprehensive parking management web application designed to streamline vehicle tracking and data management. Developed utilizing HTML, CSS, JavaScript, and PHP for seamless front and back-end integration, powered by a MySQL database architecture.
Sri Lanka Institute of Information Technology (SLIIT)
Mahanama College, Colombo 03
Mahanama College, Colombo 03
I'm Maleen Rodrigo, an IT Support & Software Engineer.
Open to new opportunities, network connections, and technical discussions. Based in Colombo, Sri Lanka.
IT Support & Software Engineer